Shipping policy

Thank you for choosing to shop with us. We are committed to providing a smooth and reliable shipping experience. Please review the information below regarding our shipping process.

This shipping policy applies only to orders placed within USA.

Shipping Locations

America.

Shipping Cost

All orders within USA come with free standard delivery, with no minimum spend required.

Handling Time

All orders are processed and dispatched within 1–2 business days from the date of purchase.

Transit Time

After your order is shipped, delivery typically takes 3-5 business days, depending on your location within USA.

Cut-Off Time

Orders placed before 3:00 PM USA Central Time will be processed on the same day. Orders placed after this time will be processed on the next business day.

Our Delivery Partners

We partner with reliable carriers such as USA Post to ensure safe and timely delivery.

Delivery Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24 hours 1to become active.

Item Not Received

If you have not received your order within the expected delivery timeframe, please contact us by email. We will investigate the issue with our shipping department and delivery carrier and provide you with an update as soon as possible.

Undelivered Packages

If a package is returned to us due to 1non-collection, refusal, or an incorrect address provided during checkout, additional shipping charges may apply for re-delivery.

Please note that carriers may hold parcels for a limited period before returning them to the sender.

Lost Package Procedure

If your package appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will open an investigation with the shipping carrier.

Investigations may take several business days to complete. If the package is confirmed lost, we will offer either:

· A 1replacement (subject to stock availability), or

· A full refund

Delays Outside Our Control

While we aim to deliver all orders within the stated timeframe, delays may occur due to circumstances beyond our control, including but not limited to：

Severe weather conditions

Carrier delays

Transportation disruptions

Security checks

High seasonal demand

In such cases, we will make every reasonable effort to keep you informed.

Delivery Delays

If a significant delivery delay occurs, we will notify you as soon as possible. Where applicable, you may have the right to cancel your order in accordance with applicable consumer protection laws.

Changes to Delivery Address

If you need to update your shipping address after placing your order, please contact us as soon as possible. Address changes may not be possible once the order has been shipped.

Incorrect Address

If an order is returned due to an incorrect or incomplete address provided at checkout, the customer may be responsible for additional shipping costs for re-delivery.

Order Changes

If you need to modify your order, please contact us within 2 hours of placing the order. After this time, the order may already be processed and changes may no longer be possible.